COOPER DELIVERED • PRIVACY POLICY

Privacy Policy

Cooper Delivered respects your privacy and is committed to protecting your personal information.

This Privacy Policy outlines how Cooper Delivered collects, uses, stores, and protects personal information in connection with this website, our products, customer service, and related business activities.

We aim to handle personal information in a clear, respectful, and responsible way.

Who We Are

Cooper Delivered
ABN: 27 710 721 837

Email: info@cooperdelivered.com.au

Postal Address:
PO Box 289
Katanning WA 6317
Australia

You can also contact us through our contact page: Contact Cooper Delivered

What Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• your name
• email address
• phone number if you provide it
• billing and shipping address
• order and purchase details
• messages you send through forms, email, or customer support
• basic technical and website usage information, such as browser, device, pages visited, and analytics data

How We Collect Personal Information

We may collect personal information when you:

• place an order
• create or begin a checkout
• contact us by form or email
• subscribe to updates or marketing communications
• interact with our website, cookies, or analytics tools
• engage with us regarding customer service, product questions, or policy requests

Why We Collect Personal Information

We collect and use personal information to:

• process, pack, and deliver orders
• communicate with you about purchases, enquiries, or support
• manage refunds, shipping issues, and customer service requests
• improve our website, products, and customer experience
• send marketing or updates where you have opted in or where otherwise permitted
• maintain business records and comply with legal or regulatory obligations

We only collect information that is reasonably necessary for our business activities and customer support.

Cookies, Analytics & Website Data

Our website may use cookies and similar technologies to improve functionality, remember preferences, measure performance, and understand how people use the site.

This may include analytics or platform tools that help us understand traffic, page performance, and general user behaviour.

You can usually control cookies through your browser settings, although some parts of the website may work differently if cookies are disabled.

Disclosure to Third Parties

We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business, including for:

• payment processing
• shipping and delivery
• website hosting or ecommerce platform services
• email communication and marketing tools
• analytics, security, or technical support services

We do not sell or rent your personal information to third parties.

Delivery Information

To successfully deliver orders, Cooper Delivered may be required to provide certain contact details to shipping and delivery providers.

This may include your email address or phone number, depending on the delivery service requirements.

These details are used for delivery purposes only, including:

• delivery coordination
• tracking updates
• delivery notifications

By placing an order, you acknowledge that your contact details may be shared with delivery providers where required to complete your order.

Overseas Disclosure

Some of the service providers we use may store or process information outside Australia, depending on the platforms, payment processors, hosting providers, email systems, or software tools connected to our website.

By interacting with our website or providing your information, you acknowledge that some information may be handled through systems located outside Australia.

How We Store & Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include secure website systems, password-protected tools, platform security controls, and limiting access to information where appropriate.

No online system can be guaranteed completely secure, but we aim to handle information responsibly and with care.

Access & Correction

You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, contact us at info@cooperdelivered.com.au.

Marketing Communications

If you subscribe to updates or marketing emails, you can opt out at any time using the unsubscribe link in the email or by contacting us directly.

Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it.

Email: info@cooperdelivered.com.au

Postal Address:
PO Box 289
Katanning WA 6317
Australia

Related Policies

• Contact Cooper Delivered
• Refund & Shipping Policy
• Terms & Conditions
• Cooper Delivered FAQs

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers, or legal obligations.

Last updated: 16 April 2026