COOPER DELIVERED • STORE POLICY • SHIPPING
Refund & Shipping Policy
Clear expectations. Fair handling. No confusion.
This policy outlines how refunds, returns, and shipping are handled when purchasing from Cooper Delivered.
We aim to be transparent, practical, and aligned with Australian Consumer Law.
Policy Snapshot
- Orders processed within approximately 24 hours (working days)
- Tracking provided once shipped
- Returns accepted for eligible items only
- Customers responsible for return shipping
- International shipping available at customer cost
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds & Returns
We accept returns for items that meet the conditions below.
To be eligible for a return:
- Item must be unused
- Item must be in original condition
- Item must be in original packaging
Change-of-mind returns are not guaranteed and are assessed case by case.
We do not accept returns of individual items sent directly to manufacturers.
To request a return, contact: info@cooperdelivered.com.au
Return Process
Once your return request is received, we will confirm via email.
After the returned item is received and inspected, we will notify you whether the refund is approved or declined.
Approved refunds are processed back to the original payment method within several business days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If you have completed these steps and still have not received your refund, contact us at info@cooperdelivered.com.au.
Shipping Information
Orders are processed within approximately 24 hours on working days.
Once shipped, you will receive tracking details via email.
Orders are shipped via Australia Post from Western Australia, including regional locations as we operate across WA.
Delivery timeframes may vary depending on your location and Australia Post processing times.
Delivery Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Cooper Delivered is not responsible for delays, lost parcels, or delivery issues once an order has been handed to the shipping provider.
We are not responsible for parcels returned due to incorrect address details or failure to collect items from your local post office.
International Shipping
International orders are available.
Customers are responsible for all shipping costs, import duties, taxes, and customs requirements.
Cooper Delivered is not responsible for delays caused by customs or international shipping providers.
For higher value orders, we recommend using tracked and insured shipping options.
Return Shipping
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
If a refund is issued, return shipping costs may be deducted from the refund amount where applicable.
Need Help?
For questions about orders, refunds, or shipping, contact us:
Or visit: Contact Page