Refund & Shipping Policy

Our refund policy lasts four days. If four days have passed since our cut-off date of the 13th of the month, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more information on your rights as a consumer, visit the Australian Competition & Consumer Commission.

• Non-Returnable Items: We do not accept returns on boxes and mailers due to a change of mind. Please do not send individual products in your purchase back to the manufacturer.
• Return Process: If you contact us within three days of the cut-off, we will email you to notify you that we have received your request. Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
• Late or Missing Refunds: If you haven’t received a refund, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@cooperdelivered.com.au.
• Sale Items: Only regular-priced items may be refunded. Sale items cannot be refunded.